V-Surf Remote ©

Remote Usability Made Easy

Virtual Surveys has conducted V-Surf usability interviews with literally thousands of website users and we understand the benefits of conducting these interviews face-to-face. However, there are many instances when recruiting respondents to conduct face-to-face usability is not possible, namely:-

When respondents are too geographically spread, and reaching them would be too expensive.
When respondents are unwilling to talk face-to-face (e.g. senior business respondents).
When researching sensitive subject matter, respondents often prefer not to talk face-to-face.
When wanting to conduct a large number of interviews, face-to-face interviewing can be too expensive.

For occasions such as these, Virtual Surveys has developed V-Surf Remote©. The approach enables us to:-

Speak to respondents over the telephone whilst viewing their computer screen from our office. Thus the respondent surfs a website from their own home/office whilst we view their PC screen from our office.
Record both the respondent's PC screen and the telephone conversation simultaneously, allowing us to later analyse the interviews in more detail.

Example Costs

Costs are dependent on the target audience to be recruited and the length and number of interviews. However, example costs (excluding VAT) are:-

	N=10, Client Sample	N=10, Free Found	N=30, Client Sample	N=30, Free Found
V-Surf Remote©	£6,200	£6,800	£12,400	£14,300
V-Surf Face-to-Face	£8,700	£8,700	£20,200	£20,200