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Web Surveys and the new Disability Discrimination Act

No-one has been sued for denying a respondent the right to take a web survey yet, but from the 1 October, this became another peril of online research. The part of the 1995 Disability Discrimination Act that upholds the principal of equal access to services now applies to public websites too. This new law gives teeth to individuals who wish to sue, if they consider the site works in such a way that they are prevented from using it, because of the nature of their disability. In other countries where such legislation exists, actions are usually settled out of court. Perhaps more damagingly, this can result in sites being shut down for days or weeks while they are frantically re-engineered.

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